Refund policy

Diary Dolls complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

Consumer Guarantees

Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your item arrives damaged, faulty, or does not meet the consumer guarantees, please contact us at hello@diarydolls.com as soon as reasonably possible with your order number and photos of the issue. We will assess the matter and arrange an appropriate remedy in accordance with Australian Consumer Law.

Where a product is confirmed to be faulty or damaged, Diary Dolls will cover the reasonable cost of return shipping.

Change of Mind

Diary Dolls does not offer refunds or exchanges for change-of-mind purchases.

This does not affect your rights under Australian Consumer Law.

Order Cancellations

Once an order has been placed and payment accepted, cancellations may be requested but are not guaranteed. If your order has already been processed or dispatched, cancellation may not be possible.

How to Arrange a Return

Please email hello@diarydolls.com with your order number and details of your request. We will provide instructions for the return process.